Privacy Policy

Sun Info Global Services is an authorized Tally partner based in New Delhi, India, providing Tally Prime software sales, TSS renewals, Tally on Cloud, Tally on Mobile, implementation, training and support services to businesses across India.

This Privacy Policy applies to all visitors, enquirers, clients and users who interact with our website, contact forms, phone calls, WhatsApp messages and any other communication channel operated by Sun Info Global Services.

By using our website or engaging with our services, you agree to the collection and use of information as described in this policy. If you do not agree with any part of this policy, please do not use our website or services.

We collect information that you provide directly to us, information collected automatically when you use our website, and information from third-party sources where applicable.

Information you provide directly

• Full name and designation when submitting a contact or enquiry form.
• Business name, industry type and city or location for service recommendations.
• Email address for correspondence, follow-up and service communication.
• Phone number for calls, WhatsApp messages and renewal reminders.
• Tally serial number and license details when you request TSS renewal assistance or license verification.
• Current software version, existing setup details and migration requirements shared during consultation.
• Support queries, error descriptions or customization requirements submitted via call, email or WhatsApp.
• Payment details processed through secure third-party payment gateways — we do not store card numbers or banking credentials.

Information collected automatically

• IP address and approximate geographic location based on IP.
• Browser type, device type and operating system.
• Pages visited, time spent on pages and referring URL.
• Clicks, scrolling behaviour and interaction patterns via analytics tools.
• Date and time of website visits.

Information from third parties

• Information you share when contacting us through WhatsApp, including your WhatsApp display name and message history.
• Publicly available business information used to verify enquiries or tailor recommendations.

We use the information we collect only for legitimate business purposes related to the services we provide. We do not sell your data to any third party.

Service delivery

• Respond to enquiries, quotation requests and consultation calls.
• Process Tally Prime license purchases, TSS renewals and upgrades.
• Verify Tally license status and TSS expiry using your serial number.
• Coordinate implementation, installation, data migration and training.
• Provide post-sale technical support and annual maintenance services.
• Process cloud hosting setup, user configuration and access management for Tally on Cloud clients.

Communication and follow-up

• Send renewal reminders for TSS subscriptions and AMC contracts before expiry.
• Share product updates, new Tally features or regulatory changes relevant to your business.
• Follow up on pending quotations, incomplete enquiries or outstanding support tickets.
• Send invoices, payment confirmations and service completion summaries.

Business improvement

• Analyse website usage patterns to improve page content and user experience.
• Understand which products and services are most relevant to visitors.
• Improve response times, service quality and support processes.

Legal and compliance

• Maintain records required for GST invoicing, tax filing and statutory compliance.
• Respond to lawful requests from government authorities, courts or regulators.
• Enforce our terms and conditions and protect our legal rights where necessary.

We do not sell, rent or trade your personal information. We share information only in the limited circumstances described below.

Tally Solutions Pvt. Ltd.

As an authorized Tally partner, certain transaction details such as license registrations, serial numbers and renewal activations are processed through Tally Solutions' systems. This is necessary to activate software licenses and TSS subscriptions on your behalf.

Service providers

We work with a limited number of third-party service providers who assist us in operating our website and business, including:

• Website hosting and infrastructure providers.
• Payment gateway providers for processing license and renewal payments.
• Email and communication tools used to respond to enquiries.
• Analytics tools used to understand website traffic and usage.

These providers are permitted to use your information only to perform services on our behalf and are required to maintain appropriate confidentiality.

Legal requirements

We may disclose information when required by law, court order, or government authority, or where we believe disclosure is necessary to protect our legal rights, the safety of others or to prevent fraud.

Business transfer

If Sun Info Global Services undergoes a merger, acquisition or transfer of business assets, client information may be transferred as part of that transaction. We will notify affected clients in such a situation.

When you engage Sun Info Global Services for implementation, data migration, customization or support services, our team may require access to your Tally company data, financial records or business configuration. We treat this access with strict confidentiality.

Data migration and implementation

• During data migration, we handle your company backup files only for the purpose of transferring data to a new setup.
• Data accessed during implementation or migration is not retained on our systems after the project is complete.
• Our team signs off on confidentiality obligations before accessing any client company data.

Tally on Cloud clients

• Your Tally data hosted on our cloud environment is stored on secured servers with access controls.
• Only authorized users you designate are able to access your hosted Tally environment.
• We do not access, review or share the contents of your Tally company data unless required to provide technical support at your request.
• You retain full ownership of your business data at all times. On termination of cloud services, your data is returned or deleted as per your instruction.

Support sessions

If remote access is required to resolve a technical issue, it is performed only with your explicit consent during a scheduled session. We do not retain access credentials after the session ends.

Our website uses cookies and similar tracking technologies to improve your browsing experience and to understand how visitors use our site.

You can control cookies through your browser settings. Disabling certain cookies may affect website functionality. We do not use cookies for targeted advertising.

WhatsApp and third-party links

Our website contains links to WhatsApp chat and third-party platforms such as Google Maps. When you click these links, you leave our site and the privacy policies of those platforms apply. We encourage you to review them separately.

We retain personal information for as long as necessary to fulfil the purposes described in this policy, comply with legal obligations and resolve disputes.

After the applicable retention period, information is securely deleted or anonymized. Statutory records required under Indian law including GST records and financial documents are retained for the periods mandated by those laws regardless of any deletion request.

You have the following rights regarding the personal information we hold about you. To exercise any of these rights, contact us using the details in Section 11.

Our website and services are intended exclusively for business owners, accounting professionals, IT teams and other business users. We do not knowingly collect personal information from anyone under the age of 18.

If you believe that a minor has submitted personal information to us, please contact us immediately and we will promptly delete such information from our records.

We may update this Privacy Policy from time to time to reflect changes in our services, business practices or applicable laws. When we make material changes, we will update the “Last updated” date at the top of this page.

We encourage you to review this page periodically. Continued use of our website or services after changes are posted constitutes your acceptance of the updated policy.

If we make significant changes that materially affect how we handle your personal information, we will make reasonable efforts to inform active clients through email or other direct communication.

If you have any questions, concerns or requests relating to this Privacy Policy or the way we handle your personal information, please contact us through any of the following channels:

This Privacy Policy is governed by the laws of India. Any disputes arising out of or in connection with this policy shall be subject to the jurisdiction of courts in New Delhi, India.